Lifetime Instrument Repair Program
For a one time payment of $325.00, MSI Precision Specialty Instruments will repair any hand held surgical instrument, you purchased from us, for as long as you own it. This is a flat fee, no matter how many MSI Instruments you own.
We realize the cost of quality new surgical instruments is considerable. By purchasing MSI Instruments and the life time repair agreement, you can eliminate those costs. We repair your instruments in our own shop. No other company offers this type of guarantee.
An MSI Precision Specialty Instrument is described as a hand held surgical instrument that was purchased by you from us during your enrollment period in this program. Instruments must have MSI Logo and identification stamped or etched on it.
Frequently asked questions
- DOES IT COVER MY PREVIOUSLY PURCHASED MSI INSTRUMENTS?
No, Sorry. Only instruments purchased during your enrollment in this program. But if your instrument can be repaired, we will gladly repair it.
- WILL YOU REPAIR INSTRUMENTS OF OTHER MANUFACTURERS?
Yes, for a nominal fee we service all brands of surgical instruments.
- ARE ABUSED OR DROPPED INSTRUMENTS COVERED?
Yes, if it can be repaired, it will be.
Policy & Disclaimers
- Only valid for MSI Instruments.
- This program not available to Hospitals or Universities.
- No electrical items.
- MSI Diamond Knives NOT included. ??
What is an instruments life cycle?
All cutting instruments have a life expectancy. Material is removed each time an instrument is sharpened. After several repairs the useful life of an instrument is reached. It is recommended that you repair instruments only when needed.
When is an instrument beyond repair?
A beyond repair instrument, is an instrument that can no longer be serviced due to obsolete parts, insufficient material, cracks, pitting or any condition that jeopardizes the integrity or the safety of the instrument.
How do I send? (Send via UPS, FEDEX OR USPS)
Instruments that are sent in for servicing must be cleaned and sterilized. Instruments that do not show sufficient proof of sterilizing will be returned. Don't forget to insure for replacement value.
How Soon will I get it back?
We will try and achieve a 10 business day turn around. However, demand on ability will fluctuate. All attempts will be made to stay within the 10 business day period.
Freight charge and insurance.
There will be a freight fee of $15.00 plus insurance if needed. Please complete our downloadable repair form here.