Return Merchandise Authorization Request

Please ship returns to the address below once your RMA has been authorized.

MSI Precision Instruments
1220 Valley Forge Road, Bld. 34
Phoenixville, PA 19460
(800) 322-4674 Toll Free
(610) 935-8181 Local

Return Policy

With our prior authorization, returns may be made within 30 days of purchase for full credit. Instruments must be unused and in their original package.
Custom instruments or custom laser etched instruments are not eligible for return.
To ensure proper credit, you must complete our "Return Merchandise Authorization" Form (RMA) and return the completed form to us at the email address returns@msiprecision.com. A restocking and inspection charge of 20% may be charged on all authorized returns more than (30) thirty days after our invoice date. No returns will be accepted after 90 days. A restocking charge may be assessed on any return if it is determined not to be an error of MSI Precision.
Goods accepted for return after 30 days will receive a merchandise-credit. We can only accept prepaid shipments.
All merchandise credits must be used within 90 days of issue. Credits applied after that date will not be accepted.
Any merchandise returned without prior approval will be subject to an automatic restocking fee with a minimum of 35%.

Return Procedure

Notify your Sales contact by email or by phone of your request for return authorization.
We will email you a "Return Merchandise Authorization" form or you may retrieve one from below. To expedite the process feel free to email returns@msiprecision.com your completed MSI Precision RMA form for faster approval.
Please complete the MSI Precision RMA form with the following information:
1. Issue Date
2. Customer Name
3. Customer Number
4. Best Email
5. MSI Precision Sales Rep
6. Invoice Number
7. Reason for Return
When your form has been approved, we will issue you an MSI RMA Receiver authorization to return and a prepaid return label, if needed.
The following types of goods are NOT eligible for credit:
1. Custom designed instruments.
2. Instruments which have been used, marked or altered in anyway.
3. Engraved instruments.
4. Discontinued products.
5. Sterile products.
6. Color coated instruments.

Contact

Notice: We have several convenient ways for you to request a RGA Form.

For your convenience, you may download the RMA Authorization Request Form above.

Call us at: 610-935-8181
Fax us at: 610-935-5844

Please do not ship your product until you have received a valid RMA Number.

Lifetime Warranty
Rust Free Guarantee
Rapid Repair Service
Personalized Service
Express Delivery

All MSI Precision instruments are unconditionally guaranteed against manufacturer defects. Any instrument found to have a manufacturing defect will be repaired or replaced AT NO CHARGE.

MSI Precision will refurbish any instrument that shows signs of rust within one year from date of purchase

MSI Precision will repair all your instruments from any supplier.

MSI Precision's product professionals reference your request, describe our products and services, quote exact prices and verify your order only by phone. No sales reps will call on you. This one-on-one, professional-to-professional contact is, we feel, vital to the customer satisfaction we strive to earn.

Most orders are filled and shipped the same day you order. No longer depend on one supplier back orders are greatly minimized due to our varied and reliable sources.

Return Merchandise Authorization Request

Return Policy

Return Procedure

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