Return Policy

• With our prior written authorization, returns may be made within 30 days of purchase for a full credit. Instruments must be unused and in their original package.
• To insure proper credit, you must complete our "Return Goods Authorization" Form (RGA) and return the completed form to us. A restocking and inspection charge of 20% will be charged on all authorized returns more than (30) thirty days after our invoice date. No returns will be accepted after 90 days. A restocking charge may be assessed on any return in our determination was not an error of MSI.
• Goods accepted for return will be on a merchandise-credit basis only and we can only accept prepaid shipments.
• Any merchandise returned without approval will be subject to an automatic restocking fee with a minimum of 35%.

Procedure

1. Notify our Customer Service Department in writing or by phone of your request for return authorization.
2. We will mail a "Return Goods Authorizations" form.
   Please complete the form with the following information:
   1. Our Stock Number
   2. Invoice Number
   3. Date of Invoice
   4. Reason for return
3. When your form has been approved, we will issue you an authorization to return and a label.
4. The following types of goods are NOT eligible for credit:
   1. Custom designed instruments
   2. Instruments which have been used, marked or altered in anyway.
   3. Engraved instruments
   4. Discontinued products
   5. Sterile products
   6. Color coated instruments

Notice:
We have several convenient ways for you to request a RGA Form.

For your convenience;
You may complete the Online RGA Authorization Request Form below.

Call us at:  610-935-8181

Fax us at:  610-935-5844

Please do not ship your product until you have received a valid RGA Number and shipping label.